Case study

Why start with JCTrans inquiry analysis?

It's just Ehelp's first sample — and the easiest to explain: spot opportunities in web inquiries, prioritize by port, lane, dangerous goods, number of quotes and client type, then nudge the sales team to act.

We start with JCTrans because it shows the Ehelp method: repetitive judgment goes to AI, client judgment stays with people.
A
Experience first

Rules like Qingdao origin, dangerous goods, India/Pakistan/Red Sea/Southeast Asia come from Bob's real business judgment and must be written down as clear rules first.

B
AI screens and reminds

AI won’t quote for you, but it flags the inquiries “worth handling today,” cutting copy-paste and missed messages.

C
Results back to the workbench

Statuses like high-priority, pending, quoted and needs-review flow into a table or system, forming a trackable workflow.

D
Then copy to more scenarios

The same method extends to the email workbench, rate tidy-up, B/L checking and follow-up notes.

Track record

A few numbers you can verify

8

carrier rate formats built in and standardized

21

columns — messy rates unified into one standard schema

11

core fields compared between B/L and client instructions

200+

automated tests guarding checking reliability

Capabilities

The tools we actually use — and how mature each is

We label each tool honestly: what is usable is usable, what is still being refined we say so. We do not dress up prototypes as finished systems.

Available

Rate extraction

Normalizes rate text, tables and OCR text into one standard rate row, with multi-carrier format calibration.

Pilot

B/L checking

Auto-pairs samples with carrier documents, compares field by field and outputs a structured report.

MVP

Platform inquiry / quoting

Handles platform inquiry sync, local storage, pricing and quoting — with a read-only pre-check before any submission.

Pilot

WeChat archiving / rate-lead handoff

Archives WeChat messages, exports for search, and hands suspected rate messages to rate extraction.

In testing

Cargo tracking

Queries container, B/L and booking numbers across multiple sources and unifies the results.

Prototype

Local rate lookup

Looks up rate sheets by port conditions and outputs human-readable results.

Boundaries

What goes to AI first, and what stays with people.

Full automation in one leap is not the goal. Separate the two kinds of work first, and automation holds steady — and earns trust.

Good to automate first

  • Structuring inquiries
  • Parameterizing quotes
  • Templating emails
  • Capturing client info & leads
  • Document OCR & field checking
  • Standardizing rate data
  • Drafting content & topics

Must keep human review

  • Final quote confirmation
  • Dangerous-goods acceptance & declaration
  • Client privacy & commercially sensitive info
  • Validity windows & carrier-rule judgment
  • Contracts / licenses / invoices / accounts / keys

Start from one real workflow.

No need to define a giant AI project first. Bring an email thread, a rate sheet, a quoting rule or a B/L checking process — and see if AI can lay the groundwork for you.